Day-to-day operations & admin support

• Calendar, inbox & communication management

• Scheduling calls, meetings, interviews & appointments

• Client communication & relationship support

• Invoicing, expense tracking & follow-ups

• Data entry, CRM management & database organisation

• Document creation (presentations, reports, contracts, PDFs)

Business operations & process optimisation

• Workflow creation & process improvement (SOPs)

• Project coordination & deadline management

• Internal systems organisation (Google Drive, Dropbox, etc.)

• Reporting, dashboards & performance tracking

• Research (tools, competitors, market insights)

• Business support for founders & small teams

Systems, tools & automation

• CRM setup & optimisation

• Tool selection & implementation

• Automations & integrations between platforms

• Email setup, filters & automations

• Software & subscription management

• Migration to new systems & platforms

Client experience & business support

• Client onboarding & offboarding processes

• Contract setup & e-signature tools

• Membership & community management

• Sales support (quotes, proposals, follow-ups)

• Customer journey optimisation

Marketing & content support

• Newsletter creation & scheduling

• Social media management & content repurposing

• Presentation & brand asset creation

• Website updates & blog management

• Podcast publishing & coordination

End-to-end recruitment support

• Managing the full recruitment process from A to Z

• Job posting, job board & campaign management

• Candidate sourcing & headhunting

• CV screening & shortlisting

• Interview coordination & scheduling

• Candidate communication & experience management

Recruitment operations & systems

• ATS setup, management & optimisation

• Recruitment pipeline tracking & reporting

• Data analysis to improve hiring performance

• Recruitment process design & optimisation

• Collaboration with hiring managers

Candidate evaluation & hiring support

• Pre-screening interviews & candidate assessments

• Salary, availability & qualification screening

• Feedback collection & decision support

• Offer process coordination

Onboarding & employee lifecycle

• Onboarding coordination & new hire experience

• Contract preparation & right-to-work checks

• Offboarding processes

• Documentation & compliance (GDPR)

People operations & team culture

• Support with people operations and internal processes

• Building and improving team culture and ways of working

• Employee experience & engagement support

• Designing and running employee engagement surveys

• Analysing feedback and implementing improvements

• Internal communication & team coordination

• Training support for hiring managers

• Surveys, feedback collection & continuous improvement

• Defining and improving business processes & workflows

• Hiring strategy & role definition

• Choosing the right tools, systems & tech stack

• Scaling operations for growing teams

• Audit & optimisation of existing processes

• Strategic support for founders and small teams